SHIPPING & RETURN POLICY

 

 

Centavizer MarketPlace Shipping Policy

 

At Centavizer we created a FREE shipping structure. We only ship within the USA. Product Orders will typically ship within 1-2 business days after the order has been placed from Mobile App, and orders can be expected to arrive to a customer within 3-7 business days from the order date.

Please note: Centavizer does not allow shipping to PO Boxes. We may reject, or in some cases cancel, orders if it is being shipped to a PO Box.

Centavizer MarketPlace Returns Policy

     Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

If you would like Centavizer to process an RMA claim/return for an order, you must first fill out an RMA form.

Before submitting an RMA form, please be sure to review our return policies below:

  1. An RMA/return claims can only be made for orders up to 30 days past the day the order was delivered. This goes along with the policies set by our dropship supplier partners.

  2. Once the claim has been processed, you will receive a confirmation email from our team. This will also signify that the request has been sent to the supplier for review.

  3. You can typically expect an update on the status of your claim within 3-4 business days of them receiving the request. During this time, if your order is eligible for a free return label, you will receive an attachment with the label. There may be instances where this is delayed or we request additional information.

  4. We expect a resolution for each claim within 15 days of being sent to the supplier. If the supplier does not provide a response to the claim after numerous attempts of communication during that time frame, the claim will be closed.

  5. Once the process of reviewing an RMA claim is completed and the supplier approves the return, you will have 7 business days to send the package back to the supplier for a credit.

  6. For return packages, you will receive an email with the supplier’s return address along with the RMA # to reference. Please be sure that it is visible on the box. You will also need to provide your own return label unless you are eligible for one.

  7. Please be sure to provide us with the tracking number when returning a package. This will be the only evidence sufficient in proving the delivery of the returned package.

  8. Credit will be applied to your account within 3-5 Business Days once the supplier has approved the RMA for credit and confirmed they received the package.

Please also note that a 15% restocking fee is required for all buyers remorse. 

Free Return Labels for Eligible Orders

Our goal is to be able to promptly provide you with a return label within 3-4 business days after receiving the confirmation email. Please note, free return labels are issued only if all of the following conditions are met:

  1. Evidence to prove claims must be submitted (including detailed description and/or pictures)

  2. Must be < 5 lbs

  3. The product in its original condition, unopened, undamaged

  4. Dimensions of package

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